Service Desk Consultant (Furniture Store)

This insurance branch in Mamelodi needs someone friendly who can fix account problems while the queue moves. If you turn up on time and finish what you start, you'll fit in quickly.

The work is in Mamelodi, Gauteng, so you'll need a reliable way to get there every day. You'll start with a short induction before working on your own.

• Upsell contract upgrades, accessories or cover when it fits the customer.
• Log complaints and pass them to the store or branch manager.
• Do SIM swaps and RICA registrations with proper ID checks.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Book repairs and warranty claims and give customers a reference number.
• Greet customers, find out what they need and manage the queue ticket system.
• Call customers when repairs or orders are ready to collect.

• Retail or customer service experience of at least a year
• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers
• Accurate with cash and paperwork
• Retail hours, including Saturdays, Sundays and month-end

• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate
• RICA and cellular product knowledge

• Product training and certifications paid for
• Staff discount on products
• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.