Service Desk Consultant (Furniture Store)

This private clinic front desk in Tembisa needs someone friendly who can fix account problems while the queue moves. It's a practical job: you'll see what you got done before you go home.

This post is Tembisa-based, with most of your time spent at a private clinic front desk.

• Book repairs and warranty claims and give customers a reference number.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Log complaints and pass them to the store or branch manager.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Take payments, balance your till and bank cash at close.
• Greet customers, find out what they need and manage the queue ticket system.

• Retail hours, including Saturdays, Sundays and month-end
• Presentable and approachable with all kinds of customers
• Matric (Grade 12) certificate
• Good on a computer and point-of-sale system

• Medical scheme or insurance product knowledge
• RICA and cellular product knowledge
• A Customer Service NQF certificate

• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Product training and certifications paid for
• Fixed roster published two weeks ahead

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.