how2apply

Service Desk Consultant (Furniture Store)

How2Apply Talent Network

Umlazi, KwaZulu-Natal

Full-time

Posted 2 hours ago

Full-time Customer Service & Call Centre

R7 000 – R9 500/month

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Job Description

Customers bring their problems to your counter at a furniture retail branch in Umlazi, and leave with answers. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

Location: Umlazi, KwaZulu-Natal. Applicants who already live in the area get looked at first. Start date: as soon as possible for the right person.

The work, day to day

Update customer details and file signed forms for audit.
Greet customers, find out what they need and manage the queue ticket system.
Do SIM swaps and RICA registrations with proper ID checks.
Call customers when repairs or orders are ready to collect.
Upsell contract upgrades, accessories or cover when it fits the customer.
Log complaints and pass them to the store or branch manager.

What you need

Matric (Grade 12) certificate
Accurate with cash and paperwork
Presentable and approachable with all kinds of customers
You can stay polite with a long queue watching
Retail or customer service experience of at least a year

On offer

Fixed roster published two weeks ahead
Monthly sales incentive on upgrades and add-ons
Staff discount on products

How to apply for this job

Check you meet the must-haves first; recruiters filter on those before anything else.
Get these ready, because shortlisted people are asked for them straight away: a CV with a recent reference from a retail or service job, a recently certified ID copy (within 3 months) plus certified copy of your Grade 12 certificate.
Fill in the short form below with your name and a phone number you actually answer.
Watch for a call or WhatsApp from How2Apply over the next 10 working days.

How2Apply recruits for this position on behalf of hiring employers around Umlazi; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Dress as if you already work the counter when you drop off a CV or go for the interview.
Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.