Short-Term Insurance Telesales Agent

This funeral cover call centre in Newcastle pays a basic plus commission, and your pipeline sets the ceiling. This is a good step for someone who wants proper routine and a manager who notices good work.

Location: Newcastle, KwaZulu-Natal. Applicants who already live in the area get looked at first.

• Save policies when clients call to cancel.
• Treat clients fairly under TCF rules and never oversell.
• Keep your record of advice complete for compliance audits.
• Explain waiting periods, exclusions and premiums in plain terms.
• Track daily sales, conversions and lapse rates on the team board.
• Read the FAIS disclosures and record client consent on every call.
• Do a needs analysis and match the client to the right product.

• You are comfortable earning a large part of your pay in commission
• Six months or more of sales, telesales or call centre work
• Honest selling, even when the easy sale is the wrong one
• FAIS fit and proper: clean credit and criminal record

• An existing client book (for field roles)
• A qualification such as a Higher Certificate in Financial Planning
• Your own car for field appointments

• RE5 exam fees and study material paid
• Basic salary plus uncapped commission
• Monthly sales competitions with cash prizes
• Medical aid and group life cover once permanent

• Check your credit record before you apply, because a judgment or default will stop your FAIS appointment.
• Read up on the product line (funeral, short-term or life) so you can talk about it in the interview.