how2apply

Technical Support Agent (Fibre & Wi-Fi)

How2Apply Talent Network

Cape Town CBD, Western Cape

Contract

Posted 2 hours ago

Contract Customer Service & Call Centre

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Job Description

A good call centre job in Cape Town CBD gives you training, shifts you can plan around and room to move up. If you like clear targets and knowing where you stand, this is for you.

This post is in Cape Town CBD (Western Cape). Please only apply if you can travel there daily. Weekend work is on a roster, so you won't be on every weekend.

What you'll actually do

Follow up on open tickets and phone customers back when promised.
Log every interaction and outcome in the CRM before taking the next call.
Attend team huddles and weekly coaching sessions on call recordings.
Verify caller identity before sharing any account details, as POPIA requires.
Process address changes, refunds and cancellations on the billing system.
Meet daily targets for average handle time, quality score and first-call resolution.
Troubleshoot routers, fibre connections and app logins step by step.

Must-haves

No criminal record, as most clients run a background check
You stay calm when a caller is angry
Clear, neutral spoken English and good typing speed (around 30 wpm)
Matric with a pass in English

Extra points for

Previous contact centre or retail customer service experience
A Customer Service NQF Level 2 or 4 learnership certificate
Technical know-how on Wi-Fi, fibre or smartphones

What you get

Paid training for 2 to 4 weeks before you go live
Medical aid option after probation
Monthly performance bonus linked to quality and attendance

How to apply

Check you meet the must-haves first; recruiters filter on those before anything else.
Get these ready, because shortlisted people are asked for them straight away: a CV with a working cellphone number and email address, proof of residence for the background check plus certified copy of your ID.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 8 working days.

How2Apply recruits for this position on behalf of hiring employers around Cape Town CBD; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.