how2apply

Technical Support Agent (Fibre & Wi-Fi) – Experienced

How2Apply Talent Network

Fourways, Gauteng

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

Headset on, systems open: this online retail help desk in Fourways needs agents who stay patient on the hundredth call. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

The site is in Fourways; early starts mean public transport timing matters, so check your route before applying. Shifts rotate, so you'll need to be flexible about days and nights.

The work, day to day

Follow up on open tickets and phone customers back when promised.
Handle callers with UK, US or Australian accents and time zones.
Escalate complex complaints to a team leader with clear case notes.
Process address changes, refunds and cancellations on the billing system.
Log every interaction and outcome in the CRM before taking the next call.

What you need

No criminal record, as most clients run a background check
Able to pass a voice and accent assessment
You stay calm when a caller is angry
Basic computer skills: Windows, email and working across a few screens
Matric with a pass in English

Extra points for

Previous contact centre or retail customer service experience
A Customer Service NQF Level 2 or 4 learnership certificate
A second language, especially Afrikaans, isiZulu or Portuguese

What you get

Monthly performance bonus linked to quality and attendance
Paid training for 2 to 4 weeks before you go live
Clear promotion path to team leader or quality assessor

How to apply for this job

Make sure the role, the hours and working in Fourways really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your ID, proof of residence for the background check plus a CV with a working cellphone number and email address.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
If you're shortlisted you'll hear from us within 8 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Fourways; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.