how2apply

Technical Support Agent (Fibre & Wi-Fi)

How2Apply Talent Network

Richards Bay, KwaZulu-Natal

Full-time

Posted 2 hours ago

Full-time Customer Service & Call Centre

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Job Description

Headset on, systems open: this online retail help desk in Richards Bay needs agents who stay patient on the hundredth call. You don't need to be the loudest person in the room, just the one others can count on.

Home base is an online retail help desk on the Richards Bay side of KwaZulu-Natal.

The work, day to day

Verify caller identity before sharing any account details, as POPIA requires.
Troubleshoot routers, fibre connections and app logins step by step.
Reply to emails and live chats within the service-level window.
Escalate complex complaints to a team leader with clear case notes.
Follow up on open tickets and phone customers back when promised.

What you need

Matric with a pass in English
Able to pass a voice and accent assessment
You stay calm when a caller is angry
No criminal record, as most clients run a background check
Clear, neutral spoken English and good typing speed (around 30 wpm)
Open to rotating shifts, including nights and weekends for offshore campaigns

Nice if you have

A second language, especially Afrikaans, isiZulu or Portuguese
Previous contact centre or retail customer service experience
A Customer Service NQF Level 2 or 4 learnership certificate

What you get

Paid training for 2 to 4 weeks before you go live
Clear promotion path to team leader or quality assessor
Company transport home after night shifts

How to apply

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your matric certificate plus a CV with a working cellphone number and email address.
Fill in the short form below with your name and a phone number you actually answer.
If you're shortlisted you'll hear from us within 8 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Richards Bay.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Before you hit apply

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.