Tour Desk Agent (Waterfront)

Running the front desk of a game lodge in Bellville means calm service and a clean shift balance. Expect to be trusted with real work from your first week.

You'll be based at a game lodge in Bellville. Living nearby, or on a taxi route to it, really helps.

• Take card pre-authorisations and settle folios at checkout.
• Handle complaints at the desk and log them for the duty manager.
• Balance your cash float and card slips before handover.
• Book shuttles, dinner reservations and game drives for guests.
• Allocate rooms and pass early check-ins to housekeeping.
• Manage OTA bookings coming in from online travel channels.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Calm with an unhappy guest at 11pm
• Clear spoken and written English
• Honest with cash and card payments
• Confident on a computer and quick to learn a property system
• Matric

• Opera PMS or Protel certificate
• Revenue or yield management exposure
• A foreign language such as German, French or Portuguese

• Discounted stays across the group
• Paid system training in the first month
• Service charge share at some properties
• Meals on duty and uniform supplied

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.