Tour Desk Agent (Waterfront) – Experienced

Guests at this beach resort in Brackenfell meet you first, so the stay starts at your desk. People who do well here are steady, honest and not scared to ask when something is unclear.

You'll report in Brackenfell. Relocation is not covered for this one. There's a probation period of three months before the contract is confirmed.

• Take card pre-authorisations and settle folios at checkout.
• Store guest details securely in line with POPIA.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Balance your cash float and card slips before handover.
• Book shuttles, dinner reservations and game drives for guests.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.

• Matric
• Honest with cash and card payments
• Calm with an unhappy guest at 11pm
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system

• Paid system training in the first month
• Discounted stays across the group
• Service charge share at some properties

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.