Tour Desk Agent (Waterfront)

Guests at this travel agency in Gqeberha meet you first, so the stay starts at your desk. It suits someone who likes knowing exactly what a good day's work looks like.

The work is in Gqeberha, Eastern Cape, so you'll need a reliable way to get there every day.

• Store guest details securely in line with POPIA.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Book shuttles, dinner reservations and game drives for guests.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Manage OTA bookings coming in from online travel channels.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.

• Honest with cash and card payments
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Calm with an unhappy guest at 11pm
• Confident on a computer and quick to learn a property system

• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles
• Revenue or yield management exposure

• Meals on duty and uniform supplied
• Discounted stays across the group
• Paid system training in the first month

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.