Hotel Front Desk Agent (Rotating Shifts)

At this travel agency in East London, you'll turn bookings into happy stays. Good for someone who wants to build a solid track record they can put on their CV.

You'll be based at a travel agency in East London. Living nearby, or on a taxi route to it, really helps.

• Allocate rooms and pass early check-ins to housekeeping.
• Handle complaints at the desk and log them for the duty manager.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Run the night audit, close the day and print the flash report.
• Take card pre-authorisations and settle folios at checkout.

• Confident on a computer and quick to learn a property system
• Matric
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• You can work rotating shifts, including nights
• Clear spoken and written English
• Calm with an unhappy guest at 11pm

• Meals on duty and uniform supplied
• Night-shift allowance
• Paid system training in the first month

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.