Tour Desk Agent (Waterfront)

At this boutique guesthouse in Richards Bay, you'll turn bookings into happy stays. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

You'll report in Richards Bay. Relocation is not covered for this one.

• Book shuttles, dinner reservations and game drives for guests.
• Balance your cash float and card slips before handover.
• Handle complaints at the desk and log them for the duty manager.
• Manage OTA bookings coming in from online travel channels.
• Take card pre-authorisations and settle folios at checkout.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Allocate rooms and pass early check-ins to housekeeping.

• Clear spoken and written English
• Honest with cash and card payments
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system

• Opera PMS or Protel certificate
• Revenue or yield management exposure

• Night-shift allowance
• Service charge share at some properties
• Meals on duty and uniform supplied
• Paid system training in the first month

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.