Tour Desk Agent (Waterfront) – Experienced

At this airport hotel in Vereeniging, you'll turn bookings into happy stays. This role rewards consistency more than flash.

The work is in Vereeniging, Gauteng, so you'll need a reliable way to get there every day. There's a probation period of three months before the contract is confirmed.

• Book shuttles, dinner reservations and game drives for guests.
• Allocate rooms and pass early check-ins to housekeeping.
• Manage OTA bookings coming in from online travel channels.
• Balance your cash float and card slips before handover.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Run the night audit, close the day and print the flash report.

• Honest with cash and card payments
• Confident on a computer and quick to learn a property system
• Matric
• Clear spoken and written English
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Calm with an unhappy guest at 11pm

• A foreign language such as German, French or Portuguese
• Opera PMS or Protel certificate

• Service charge share at some properties
• Paid system training in the first month
• Night-shift allowance

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.