Tour Desk Agent (Waterfront)

Guests at this business hotel in Worcester meet you first, so the stay starts at your desk. This role rewards consistency more than flash.

You'll report in Worcester. Relocation is not covered for this one.

• Run the night audit, close the day and print the flash report.
• Book shuttles, dinner reservations and game drives for guests.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Balance your cash float and card slips before handover.
• Store guest details securely in line with POPIA.
• Take card pre-authorisations and settle folios at checkout.
• Allocate rooms and pass early check-ins to housekeeping.

• Calm with an unhappy guest at 11pm
• Confident on a computer and quick to learn a property system
• Honest with cash and card payments
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Clear spoken and written English
• Matric

• Revenue or yield management exposure
• A foreign language such as German, French or Portuguese

• Night-shift allowance
• Paid system training in the first month
• Discounted stays across the group
• Service charge share at some properties

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.