Tour Desk Agent (Waterfront)

At this airport hotel in Worcester, you'll turn bookings into happy stays. It's the kind of job where doing the basics well every day gets you noticed.

You'll report in Worcester. Relocation is not covered for this one.

• Take card pre-authorisations and settle folios at checkout.
• Manage OTA bookings coming in from online travel channels.
• Balance your cash float and card slips before handover.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Book shuttles, dinner reservations and game drives for guests.
• Run the night audit, close the day and print the flash report.
• Handle complaints at the desk and log them for the duty manager.

• Confident on a computer and quick to learn a property system
• You can work rotating shifts, including nights
• Honest with cash and card payments
• Clear spoken and written English

• Meals on duty and uniform supplied
• Paid system training in the first month
• Discounted stays across the group
• Night-shift allowance

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.