Tracking Control Room Agent (Vehicle Recovery) – Immediate Start

Sharp eyes and a calm voice are the tools of the trade at an armed response control room in Centurion. If you like clear targets and knowing where you stand, this is for you.

The site is in Centurion; early starts mean public transport timing matters, so check your route before applying. Start is planned for the beginning of next month.

• Hand over open incidents clearly at shift change
• Keep call-out times and client passwords up to date
• Answer alarm signals and phone clients to verify them
• Talk down intruders over on-site speakers when the system allows
• Dispatch the nearest response vehicle over the radio
• Track stolen vehicles on the map and guide recovery teams
• Monitor live CCTV feeds and zoom in on suspicious movement

• PSIRA registration, Grade C or higher
• Matric
• Good memory for sites, streets and procedures
• Able to stay focused through 12-hour day and night shifts
• Clear speaking voice on radio and phone

• Experience on a CCTV or alarm monitoring platform
• CCTV operator short course
• Speaking more than one local language

• Training on the monitoring software
• Indoor, air-conditioned work environment
• Shift allowance for nights
• Path to senior controller or supervisor

• Show you can stay alert at night. If you have done night shift before without problems, say so.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.