Tracking Control Room Agent (Vehicle Recovery)

Sharp eyes and a calm voice are the tools of the trade at a vehicle tracking control centre in Durban Central. It suits someone who likes knowing exactly what a good day's work looks like.

You'll be based at a vehicle tracking control centre in Durban Central. Living nearby, or on a taxi route to it, really helps. Overtime comes up in peak season and is paid.

• Report camera faults and offline sites to the technicians
• Log every event and action on the monitoring software
• Keep call-out times and client passwords up to date
• Pull and save video footage for incident investigations
• Monitor live CCTV feeds and zoom in on suspicious movement

• Computer literate and quick on a keyboard
• Good memory for sites, streets and procedures
• PSIRA registration, Grade C or higher
• Able to stay focused through 12-hour day and night shifts
• No criminal convictions (vetting is done before you start)

• Speaking more than one local language
• Call centre work in the past

• Path to senior controller or supervisor
• Shift allowance for nights
• Indoor, air-conditioned work environment

• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.
• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.