Tracking Control Room Agent (Vehicle Recovery) – Entry Level

You'll watch the screens and radios at an armed response control room in Richards Bay, and send help the moment something is wrong. People who do well here are steady, honest and not scared to ask when something is unclear.

The site is in Richards Bay; early starts mean public transport timing matters, so check your route before applying. Most weeks are 45 hours, in line with the BCEA.

• Log every event and action on the monitoring software
• Hand over open incidents clearly at shift change
• Answer alarm signals and phone clients to verify them
• Track stolen vehicles on the map and guide recovery teams
• Monitor live CCTV feeds and zoom in on suspicious movement

• Computer literate and quick on a keyboard
• No criminal convictions (vetting is done before you start)
• Matric
• PSIRA registration, Grade C or higher
• Able to stay focused through 12-hour day and night shifts
• Good memory for sites, streets and procedures

• Training on the monitoring software
• Path to senior controller or supervisor
• Shift allowance for nights

• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.
• Show you can stay alert at night. If you have done night shift before without problems, say so.