Tracking Control Room Agent (Vehicle Recovery)

Sharp eyes and a calm voice are the tools of the trade at a shopping mall security office in Kempton Park. It suits someone who likes knowing exactly what a good day's work looks like.

Home base is a shopping mall security office on the Kempton Park side of Gauteng. Most weeks are 45 hours, in line with the BCEA.

• Report camera faults and offline sites to the technicians
• Dispatch the nearest response vehicle over the radio
• Keep call-out times and client passwords up to date
• Hand over open incidents clearly at shift change
• Monitor live CCTV feeds and zoom in on suspicious movement
• Answer alarm signals and phone clients to verify them
• Track stolen vehicles on the map and guide recovery teams

• Matric
• Able to stay focused through 12-hour day and night shifts
• Computer literate and quick on a keyboard
• Good memory for sites, streets and procedures
• No criminal convictions (vetting is done before you start)

• Call centre work in the past
• CCTV operator short course
• Speaking more than one local language

• Indoor, air-conditioned work environment
• Path to senior controller or supervisor
• Training on the monitoring software

• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.