Tracking Control Room Agent (Vehicle Recovery)

You'll watch the screens and radios at a vehicle tracking control centre in Phalaborwa, and send help the moment something is wrong. You'll work with a small crew, so being easy to work with matters as much as skill.

You'll report in Phalaborwa. Relocation is not covered for this one. The first two weeks are spent shadowing someone experienced.

• Pull and save video footage for incident investigations
• Track stolen vehicles on the map and guide recovery teams
• Log every event and action on the monitoring software
• Answer alarm signals and phone clients to verify them
• Talk down intruders over on-site speakers when the system allows

• PSIRA registration, Grade C or higher
• Computer literate and quick on a keyboard
• Matric
• No criminal convictions (vetting is done before you start)
• Good memory for sites, streets and procedures

• Shift allowance for nights
• Path to senior controller or supervisor
• Indoor, air-conditioned work environment

• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.
• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.