Tracking Control Room Agent (Vehicle Recovery)

From a chair in a vehicle tracking control centre in Soweto, you guide officers in the field to where they are needed. This role rewards consistency more than flash.

Location: Soweto, Gauteng. Applicants who already live in the area get looked at first. Overtime comes up in peak season and is paid.

• Answer alarm signals and phone clients to verify them
• Track stolen vehicles on the map and guide recovery teams
• Monitor live CCTV feeds and zoom in on suspicious movement
• Talk down intruders over on-site speakers when the system allows
• Pull and save video footage for incident investigations

• Matric
• Good memory for sites, streets and procedures
• Computer literate and quick on a keyboard
• No criminal convictions (vetting is done before you start)
• Clear speaking voice on radio and phone

• Call centre work in the past
• Experience on a CCTV or alarm monitoring platform

• Shift allowance for nights
• Training on the monitoring software
• Path to senior controller or supervisor
• Indoor, air-conditioned work environment

• Show you can stay alert at night. If you have done night shift before without problems, say so.
• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.