Tracking Control Room Agent (Vehicle Recovery)

Night or day, a vehicle tracking control centre in Umlazi never switches off, and neither does your focus on shift. Bring a calm head on busy days and you'll be fine.

You'll report in Umlazi. Relocation is not covered for this one. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Dispatch the nearest response vehicle over the radio
• Answer alarm signals and phone clients to verify them
• Pull and save video footage for incident investigations
• Monitor live CCTV feeds and zoom in on suspicious movement
• Hand over open incidents clearly at shift change
• Track stolen vehicles on the map and guide recovery teams

• PSIRA registration, Grade C or higher
• Good memory for sites, streets and procedures
• No criminal convictions (vetting is done before you start)
• Computer literate and quick on a keyboard
• Clear speaking voice on radio and phone
• Able to stay focused through 12-hour day and night shifts

• Path to senior controller or supervisor
• Shift allowance for nights
• Indoor, air-conditioned work environment
• Training on the monitoring software

• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.
• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.