Travel Consultant (Leisure Bookings)

Guests at this business hotel in Cape Town CBD meet you first, so the stay starts at your desk. If you like clear targets and knowing where you stand, this is for you.

This post is Cape Town CBD-based, with most of your time spent at a business hotel.

• Answer booking emails and calls, and quote rates from the rate sheet.
• Balance your cash float and card slips before handover.
• Manage OTA bookings coming in from online travel channels.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Allocate rooms and pass early check-ins to housekeeping.

• Calm with an unhappy guest at 11pm
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Matric
• Honest with cash and card payments
• Clear spoken and written English
• Confident on a computer and quick to learn a property system

• Revenue or yield management exposure
• Amadeus or Galileo training for travel roles
• A foreign language such as German, French or Portuguese

• Service charge share at some properties
• Discounted stays across the group
• Paid system training in the first month

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.