Warranty Clerk (Dealership)

If you know cars and like people, this multi-brand service centre in Kempton Park has a front counter spot for you. Bring a calm head on busy days and you'll be fine.

You'll be based at a multi-brand service centre in Kempton Park. Living nearby, or on a taxi route to it, really helps. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Order stock and special parts, and follow up on back orders
• Count stock during cycle counts and year-end stocktake
• Look up part numbers in the electronic parts catalogue using the VIN
• Handle complaints calmly and find a fix with the workshop manager
• Invoice completed jobs and explain the invoice at collection

• Calm and polite with customers, even when they are upset
• Matric, plus a motor industry background
• Computer literate with a dealer management system or parts software
• Good working knowledge of car parts and basic vehicle systems
• Accurate when capturing part numbers and prices
• At least 2 years as a service advisor, parts interpreter or in a similar counter role

• Some mechanical training or a trade background
• Parts interpreter or service advisor course through merSETA

• Company uniform
• Paid brand training
• Commission on parts sales or workshop turnover
• Monthly CSI bonus for customer ratings

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.