Warranty Clerk (Dealership)

Book cars in, find the right part and keep customers informed at the truck and bus dealership in Mbombela. If you turn up on time and finish what you start, you'll fit in quickly.

You'll be based at a truck and bus dealership in Mbombela. Living nearby, or on a taxi route to it, really helps.

• Look up part numbers in the electronic parts catalogue using the VIN
• Invoice completed jobs and explain the invoice at collection
• Submit warranty claims with photos and technician reports
• Load bookings in the dealer management system
• Phone customers with extra work found and get approval in writing
• Handle complaints calmly and find a fix with the workshop manager
• Open job cards and explain the work and cost before it starts

• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Good working knowledge of car parts and basic vehicle systems
• Computer literate with a dealer management system or parts software
• Code 08 licence
• Accurate when capturing part numbers and prices

• Some mechanical training or a trade background
• Parts interpreter or service advisor course through merSETA
• Brand-specific warranty system training

• Paid brand training
• Commission on parts sales or workshop turnover
• Company uniform

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.