Warranty Clerk (Dealership)

Book cars in, find the right part and keep customers informed at the franchised car dealership in Mthatha. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

The work is in Mthatha, Eastern Cape, so you'll need a reliable way to get there every day.

• Handle complaints calmly and find a fix with the workshop manager
• Count stock during cycle counts and year-end stocktake
• Phone customers with extra work found and get approval in writing
• Look up part numbers in the electronic parts catalogue using the VIN
• Order stock and special parts, and follow up on back orders
• Book in vehicles, walk around with the customer and note existing damage

• Accurate when capturing part numbers and prices
• Computer literate with a dealer management system or parts software
• Calm and polite with customers, even when they are upset
• Good working knowledge of car parts and basic vehicle systems
• Matric, plus a motor industry background

• Experience in a customer satisfaction survey-driven dealership
• Parts interpreter or service advisor course through merSETA
• Some mechanical training or a trade background

• Monthly CSI bonus for customer ratings
• Company uniform
• Paid brand training

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.