Workshop Controller (Service Department)

The workshop runs on good bookings and the right parts. This franchised car dealership in Cape Town CBD needs you on that side. If you like clear targets and knowing where you stand, this is for you.

The work is in Cape Town CBD, Western Cape, so you'll need a reliable way to get there every day. Weekend work is on a roster, so you won't be on every weekend.

• Handle complaints calmly and find a fix with the workshop manager
• Book in vehicles, walk around with the customer and note existing damage
• Invoice completed jobs and explain the invoice at collection
• Open job cards and explain the work and cost before it starts
• Order stock and special parts, and follow up on back orders

• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Code 08 licence
• Calm and polite with customers, even when they are upset
• Good working knowledge of car parts and basic vehicle systems
• Accurate when capturing part numbers and prices

• Brand-specific warranty system training
• Experience in a customer satisfaction survey-driven dealership

• Monthly CSI bonus for customer ratings
• Commission on parts sales or workshop turnover
• Company uniform

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.