Parts Salesperson (Aftermarket Spares)

Book cars in, find the right part and keep customers informed at the franchised car dealership in Somerset West. It's a practical job: you'll see what you got done before you go home.

This post is Somerset West-based, with most of your time spent at a franchised car dealership.

• Invoice completed jobs and explain the invoice at collection
• Book in vehicles, walk around with the customer and note existing damage
• Handle complaints calmly and find a fix with the workshop manager
• Phone customers with extra work found and get approval in writing
• Submit warranty claims with photos and technician reports
• Look up part numbers in the electronic parts catalogue using the VIN
• Open job cards and explain the work and cost before it starts

• Calm and polite with customers, even when they are upset
• Accurate when capturing part numbers and prices
• Code 08 licence
• Computer literate with a dealer management system or parts software
• Good working knowledge of car parts and basic vehicle systems
• At least 2 years as a service advisor, parts interpreter or in a similar counter role

• Brand-specific warranty system training
• Parts interpreter or service advisor course through merSETA

• Paid brand training
• Company uniform
• Monthly CSI bonus for customer ratings

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.