Workshop Controller (Service Department)

You'll be the link between customers and the workshop at the motorcycle dealership in Fourways. This is a good step for someone who wants proper routine and a manager who notices good work.

Home base is a motorcycle dealership on the Fourways side of Gauteng. You'll start with a short induction before working on your own.

• Handle complaints calmly and find a fix with the workshop manager
• Invoice completed jobs and explain the invoice at collection
• Pick, pack and issue parts to technicians against job cards
• Book in vehicles, walk around with the customer and note existing damage
• Count stock during cycle counts and year-end stocktake
• Load bookings in the dealer management system
• Submit warranty claims with photos and technician reports

• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Computer literate with a dealer management system or parts software
• Accurate when capturing part numbers and prices
• Calm and polite with customers, even when they are upset
• Matric, plus a motor industry background

• Parts interpreter or service advisor course through merSETA
• Experience in a customer satisfaction survey-driven dealership

• Paid brand training
• Commission on parts sales or workshop turnover
• Company uniform

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.