Workshop Controller (Service Department)

The workshop runs on good bookings and the right parts. This aftermarket spares shop in Mamelodi needs you on that side. You don't need to be the loudest person in the room, just the one others can count on.

This post is Mamelodi-based, with most of your time spent at an aftermarket spares shop.

• Invoice completed jobs and explain the invoice at collection
• Open job cards and explain the work and cost before it starts
• Handle complaints calmly and find a fix with the workshop manager
• Count stock during cycle counts and year-end stocktake
• Load bookings in the dealer management system
• Look up part numbers in the electronic parts catalogue using the VIN
• Book in vehicles, walk around with the customer and note existing damage

• Matric, plus a motor industry background
• Accurate when capturing part numbers and prices
• Good working knowledge of car parts and basic vehicle systems
• Code 08 licence
• Computer literate with a dealer management system or parts software

• Brand-specific warranty system training
• Parts interpreter or service advisor course through merSETA
• Experience in a customer satisfaction survey-driven dealership

• Company uniform
• Monthly CSI bonus for customer ratings
• Commission on parts sales or workshop turnover

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.