Workshop Controller (Service Department)

Book cars in, find the right part and keep customers informed at the truck and bus dealership in Soweto. Expect to be trusted with real work from your first week.

The work is in Soweto, Gauteng, so you'll need a reliable way to get there every day.

• Pick, pack and issue parts to technicians against job cards
• Load bookings in the dealer management system
• Submit warranty claims with photos and technician reports
• Look up part numbers in the electronic parts catalogue using the VIN
• Handle complaints calmly and find a fix with the workshop manager
• Phone customers with extra work found and get approval in writing

• Code 08 licence
• Good working knowledge of car parts and basic vehicle systems
• Computer literate with a dealer management system or parts software
• Calm and polite with customers, even when they are upset
• At least 2 years as a service advisor, parts interpreter or in a similar counter role

• Brand-specific warranty system training
• Experience in a customer satisfaction survey-driven dealership
• Parts interpreter or service advisor course through merSETA

• Company uniform
• Paid brand training
• Commission on parts sales or workshop turnover

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.