Workshop Controller (Service Department)

The workshop runs on good bookings and the right parts. This franchised car dealership in Tzaneen needs you on that side. It suits someone who likes knowing exactly what a good day's work looks like.

You'll report in Tzaneen. Relocation is not covered for this one. Overtime comes up in peak season and is paid.

• Pick, pack and issue parts to technicians against job cards
• Count stock during cycle counts and year-end stocktake
• Handle complaints calmly and find a fix with the workshop manager
• Open job cards and explain the work and cost before it starts
• Book in vehicles, walk around with the customer and note existing damage
• Phone customers with extra work found and get approval in writing

• Good working knowledge of car parts and basic vehicle systems
• Computer literate with a dealer management system or parts software
• Calm and polite with customers, even when they are upset
• Accurate when capturing part numbers and prices
• At least 2 years as a service advisor, parts interpreter or in a similar counter role

• Monthly CSI bonus for customer ratings
• Company uniform
• Commission on parts sales or workshop turnover
• Paid brand training

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.