Workshop Controller (Service Department) – Experienced

If you know cars and like people, this multi-brand service centre in Umlazi has a front counter spot for you. Bring a calm head on busy days and you'll be fine.

The site is in Umlazi; early starts mean public transport timing matters, so check your route before applying. The first two weeks are spent shadowing someone experienced.

• Book in vehicles, walk around with the customer and note existing damage
• Count stock during cycle counts and year-end stocktake
• Open job cards and explain the work and cost before it starts
• Submit warranty claims with photos and technician reports
• Handle complaints calmly and find a fix with the workshop manager
• Look up part numbers in the electronic parts catalogue using the VIN
• Invoice completed jobs and explain the invoice at collection

• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Computer literate with a dealer management system or parts software
• Accurate when capturing part numbers and prices
• Good working knowledge of car parts and basic vehicle systems
• Code 08 licence
• Matric, plus a motor industry background

• Brand-specific warranty system training
• Some mechanical training or a trade background

• Company uniform
• Paid brand training
• Monthly CSI bonus for customer ratings

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.