Workshop Controller (Service Department)

Book cars in, find the right part and keep customers informed at the truck and bus dealership in Vereeniging. Expect to be trusted with real work from your first week.

The work is in Vereeniging, Gauteng, so you'll need a reliable way to get there every day. The first two weeks are spent shadowing someone experienced.

• Load bookings in the dealer management system
• Count stock during cycle counts and year-end stocktake
• Book in vehicles, walk around with the customer and note existing damage
• Open job cards and explain the work and cost before it starts
• Look up part numbers in the electronic parts catalogue using the VIN
• Invoice completed jobs and explain the invoice at collection
• Submit warranty claims with photos and technician reports

• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Matric, plus a motor industry background
• Good working knowledge of car parts and basic vehicle systems
• Calm and polite with customers, even when they are upset
• Accurate when capturing part numbers and prices

• Experience in a customer satisfaction survey-driven dealership
• Parts interpreter or service advisor course through merSETA
• Some mechanical training or a trade background

• Monthly CSI bonus for customer ratings
• Company uniform
• Paid brand training
• Commission on parts sales or workshop turnover

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.