Alarm Monitoring Controller (Night Shift) – Entry Level

Sharp eyes and a calm voice are the tools of the trade at an armed response control room in Isando. It's a practical job: you'll see what you got done before you go home.

The work is in Isando, Gauteng, so you'll need a reliable way to get there every day. The first two weeks are spent shadowing someone experienced.

• Monitor live CCTV feeds and zoom in on suspicious movement
• Hand over open incidents clearly at shift change
• Report camera faults and offline sites to the technicians
• Dispatch the nearest response vehicle over the radio
• Talk down intruders over on-site speakers when the system allows
• Pull and save video footage for incident investigations
• Log every event and action on the monitoring software

• Matric
• Able to stay focused through 12-hour day and night shifts
• Clear speaking voice on radio and phone
• Good memory for sites, streets and procedures
• PSIRA registration, Grade C or higher

• Experience on a CCTV or alarm monitoring platform
• CCTV operator short course
• Call centre work in the past

• Training on the monitoring software
• Path to senior controller or supervisor
• Shift allowance for nights

• Show you can stay alert at night. If you have done night shift before without problems, say so.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.