Alarm Monitoring Controller (Night Shift)

You'll watch the screens and radios at an armed response control room in Johannesburg CBD, and send help the moment something is wrong. You don't need to be the loudest person in the room, just the one others can count on.

This post is in Johannesburg CBD (Gauteng). Please only apply if you can travel there daily.

• Hand over open incidents clearly at shift change
• Log every event and action on the monitoring software
• Pull and save video footage for incident investigations
• Report camera faults and offline sites to the technicians
• Keep call-out times and client passwords up to date

• No criminal convictions (vetting is done before you start)
• PSIRA registration, Grade C or higher
• Matric
• Good memory for sites, streets and procedures

• Call centre work in the past
• Speaking more than one local language
• CCTV operator short course

• Training on the monitoring software
• Shift allowance for nights
• Path to senior controller or supervisor
• Indoor, air-conditioned work environment

• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.
• Show you can stay alert at night. If you have done night shift before without problems, say so.