Alarm Monitoring Controller (Night Shift)

From a chair in a remote video monitoring centre in Kempton Park, you guide officers in the field to where they are needed. People who do well here are steady, honest and not scared to ask when something is unclear.

The site is in Kempton Park; early starts mean public transport timing matters, so check your route before applying.

• Answer alarm signals and phone clients to verify them
• Monitor live CCTV feeds and zoom in on suspicious movement
• Track stolen vehicles on the map and guide recovery teams
• Keep call-out times and client passwords up to date
• Pull and save video footage for incident investigations
• Talk down intruders over on-site speakers when the system allows
• Hand over open incidents clearly at shift change

• No criminal convictions (vetting is done before you start)
• PSIRA registration, Grade C or higher
• Good memory for sites, streets and procedures
• Clear speaking voice on radio and phone
• Able to stay focused through 12-hour day and night shifts

• Call centre work in the past
• CCTV operator short course
• Experience on a CCTV or alarm monitoring platform

• Shift allowance for nights
• Indoor, air-conditioned work environment
• Path to senior controller or supervisor

• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.
• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.