Arrears Negotiator (Vehicle Finance)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. It suits someone who likes knowing exactly what a good day's work looks like.

Location: Epping, Western Cape. Applicants who already live in the area get looked at first.

• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Update debtor contact details from tracing searches.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Answer disputes about balances, interest and fees with a printed statement.
• Record reasons for non-payment so the credit team can adjust policy.
• Track broken promises-to-pay and follow up within 48 hours.
• Send written arrangements by SMS or email straight after each call.

• Registered, or willing to register, with the Council for Debt Collectors
• Clear credit and criminal record
• Target-driven and comfortable with commission
• You keep your tone respectful even when the debtor is not
• At least 6 months in collections, sales or a call centre
• Good with numbers, dates and payment calculations

• Knowledge of the NCA and prescription rules
• A second South African language
• Legal collections or attorney-firm background

• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands
• Structured weekday hours with only occasional Saturdays

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.