how2apply

Call Centre Agent (Night Shift, US Market)

How2Apply Talent Network

Brackenfell, Western Cape

Full-time

Posted 2 hours ago

Full-time Customer Service & Call Centre

R7 000 – R10 250/month

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Job Description

You'll take customer calls and chats at a telecoms support centre in Brackenfell, sorting problems on the first contact. If you like clear targets and knowing where you stand, this is for you.

Home base is a telecoms support centre on the Brackenfell side of Western Cape. Start date: as soon as possible for the right person.

What your day looks like

Reply to emails and live chats within the service-level window.
Follow up on open tickets and phone customers back when promised.
Handle callers with UK, US or Australian accents and time zones.
Escalate complex complaints to a team leader with clear case notes.
Answer inbound calls within target and greet callers using the approved script.

Must-haves

Matric with a pass in English
No criminal record, as most clients run a background check
You stay calm when a caller is angry
Open to rotating shifts, including nights and weekends for offshore campaigns
Basic computer skills: Windows, email and working across a few screens

Nice if you have

A second language, especially Afrikaans, isiZulu or Portuguese
Technical know-how on Wi-Fi, fibre or smartphones

On offer

Company transport home after night shifts
Medical aid option after probation
Monthly performance bonus linked to quality and attendance

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): proof of residence for the background check, certified copy of your ID plus a CV with a working cellphone number and email address.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
If you're shortlisted you'll hear from us within 10 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Brackenfell; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.