Collections Agent (Student Accounts)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. You don't need to be the loudest person in the room, just the one others can count on.

The site is in Cape Town CBD; early starts mean public transport timing matters, so check your route before applying. The first two weeks are spent shadowing someone experienced.

• Send written arrangements by SMS or email straight after each call.
• Hand accounts over for legal action once internal steps are exhausted.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Track broken promises-to-pay and follow up within 48 hours.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Update debtor contact details from tracing searches.

• Good with numbers, dates and payment calculations
• You keep your tone respectful even when the debtor is not
• Target-driven and comfortable with commission
• At least 6 months in collections, sales or a call centre

• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").