Contact Centre Agent (Insurance Claims Line)

Customers phone this telecoms support centre in Bellville when something has gone wrong, and your job is to put it right. If you turn up on time and finish what you start, you'll fit in quickly.

This post is Bellville-based, with most of your time spent at a telecoms support centre.

• Follow up on open tickets and phone customers back when promised.
• Answer inbound calls within target and greet callers using the approved script.
• Handle callers with UK, US or Australian accents and time zones.
• Attend team huddles and weekly coaching sessions on call recordings.
• Verify caller identity before sharing any account details, as POPIA requires.

• No criminal record, as most clients run a background check
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Basic computer skills: Windows, email and working across a few screens
• You stay calm when a caller is angry
• Open to rotating shifts, including nights and weekends for offshore campaigns
• Matric with a pass in English

• Monthly performance bonus linked to quality and attendance
• Medical aid option after probation
• Clear promotion path to team leader or quality assessor

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.