Live Chat & Email Support Agent

Customers phone this international outsourcing contact centre in Khayelitsha when something has gone wrong, and your job is to put it right. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

This post is in Khayelitsha (Western Cape). Please only apply if you can travel there daily. There's a probation period of three months before the contract is confirmed.

• Handle callers with UK, US or Australian accents and time zones.
• Escalate complex complaints to a team leader with clear case notes.
• Process address changes, refunds and cancellations on the billing system.
• Log every interaction and outcome in the CRM before taking the next call.
• Follow up on open tickets and phone customers back when promised.
• Troubleshoot routers, fibre connections and app logins step by step.

• Clear, neutral spoken English and good typing speed (around 30 wpm)
• No criminal record, as most clients run a background check
• Able to pass a voice and accent assessment
• Matric with a pass in English
• Basic computer skills: Windows, email and working across a few screens

• Monthly performance bonus linked to quality and attendance
• Company transport home after night shifts
• Clear promotion path to team leader or quality assessor
• Medical aid option after probation

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.