Inbound Call Centre Agent (UK Campaign)

You'll take customer calls and chats at a banking service centre in Worcester, sorting problems on the first contact. If you turn up on time and finish what you start, you'll fit in quickly.

The work is in Worcester, Western Cape, so you'll need a reliable way to get there every day. Most weeks are 45 hours, in line with the BCEA.

• Handle callers with UK, US or Australian accents and time zones.
• Follow up on open tickets and phone customers back when promised.
• Verify caller identity before sharing any account details, as POPIA requires.
• Reply to emails and live chats within the service-level window.
• Log every interaction and outcome in the CRM before taking the next call.
• Attend team huddles and weekly coaching sessions on call recordings.

• No criminal record, as most clients run a background check
• Matric with a pass in English
• Able to pass a voice and accent assessment
• You stay calm when a caller is angry
• Basic computer skills: Windows, email and working across a few screens
• Open to rotating shifts, including nights and weekends for offshore campaigns

• Clear promotion path to team leader or quality assessor
• Company transport home after night shifts
• Monthly performance bonus linked to quality and attendance
• Medical aid option after probation

• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.