Arrears Negotiator (Vehicle Finance)

Hit your collection targets at this municipal accounts office in Pinetown and your commission shows it. It suits someone who likes knowing exactly what a good day's work looks like.

You'll be based at a municipal accounts office in Pinetown. Living nearby, or on a taxi route to it, really helps. Most weeks are 45 hours, in line with the BCEA.

• Hand accounts over for legal action once internal steps are exhausted.
• Send written arrangements by SMS or email straight after each call.
• Update debtor contact details from tracing searches.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.
• Report daily on rands collected, contacts made and arrangements set.
• Track broken promises-to-pay and follow up within 48 hours.
• Record reasons for non-payment so the credit team can adjust policy.

• At least 6 months in collections, sales or a call centre
• Good with numbers, dates and payment calculations
• Target-driven and comfortable with commission
• You keep your tone respectful even when the debtor is not

• Knowledge of the NCA and prescription rules
• A second South African language
• Legal collections or attorney-firm background

• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays
• Council for Debt Collectors registration paid for you

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.