Recoveries Consultant (Written-Off Accounts)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. People who do well here are steady, honest and not scared to ask when something is unclear.

This post is in Prospecton (KwaZulu-Natal). Please only apply if you can travel there daily.

• Track broken promises-to-pay and follow up within 48 hours.
• Send written arrangements by SMS or email straight after each call.
• Update debtor contact details from tracing searches.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Report daily on rands collected, contacts made and arrangements set.
• Hand accounts over for legal action once internal steps are exhausted.

• At least 6 months in collections, sales or a call centre
• Matric
• Good with numbers, dates and payment calculations
• Target-driven and comfortable with commission
• Clear credit and criminal record

• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.