Bilingual Call Centre Agent (Afrikaans/English)

A good call centre job in Hammarsdale gives you training, shifts you can plan around and room to move up. If you turn up on time and finish what you start, you'll fit in quickly.

The site is in Hammarsdale; early starts mean public transport timing matters, so check your route before applying.

• Process address changes, refunds and cancellations on the billing system.
• Reply to emails and live chats within the service-level window.
• Follow up on open tickets and phone customers back when promised.
• Meet daily targets for average handle time, quality score and first-call resolution.
• Answer inbound calls within target and greet callers using the approved script.
• Escalate complex complaints to a team leader with clear case notes.

• Matric with a pass in English
• No criminal record, as most clients run a background check
• Open to rotating shifts, including nights and weekends for offshore campaigns
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Able to pass a voice and accent assessment
• You stay calm when a caller is angry

• A Customer Service NQF Level 2 or 4 learnership certificate
• Technical know-how on Wi-Fi, fibre or smartphones

• Clear promotion path to team leader or quality assessor
• Company transport home after night shifts
• Paid training for 2 to 4 weeks before you go live
• Monthly performance bonus linked to quality and attendance

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.