Bilingual Call Centre Agent (Afrikaans/English) – Entry Level

Customers phone this banking service centre in Midrand when something has gone wrong, and your job is to put it right. It's the kind of job where doing the basics well every day gets you noticed.

You'll be based at a banking service centre in Midrand. Living nearby, or on a taxi route to it, really helps. Weekend work is on a roster, so you won't be on every weekend.

• Handle callers with UK, US or Australian accents and time zones.
• Verify caller identity before sharing any account details, as POPIA requires.
• Reply to emails and live chats within the service-level window.
• Follow up on open tickets and phone customers back when promised.
• Process address changes, refunds and cancellations on the billing system.

• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Matric with a pass in English
• No criminal record, as most clients run a background check
• Basic computer skills: Windows, email and working across a few screens
• You stay calm when a caller is angry
• Able to pass a voice and accent assessment

• A Customer Service NQF Level 2 or 4 learnership certificate
• A second language, especially Afrikaans, isiZulu or Portuguese

• Monthly performance bonus linked to quality and attendance
• Medical aid option after probation
• Clear promotion path to team leader or quality assessor

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.