Debt Collector (Legal Book)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. It's the kind of job where doing the basics well every day gets you noticed.

Location: Boksburg, Gauteng. Applicants who already live in the area get looked at first. Most weeks are 45 hours, in line with the BCEA.

• Report daily on rands collected, contacts made and arrangements set.
• Answer disputes about balances, interest and fees with a printed statement.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Update debtor contact details from tracing searches.
• Hand accounts over for legal action once internal steps are exhausted.

• You keep your tone respectful even when the debtor is not
• Target-driven and comfortable with commission
• Good with numbers, dates and payment calculations
• Registered, or willing to register, with the Council for Debt Collectors
• At least 6 months in collections, sales or a call centre
• Matric

• A second South African language
• Knowledge of the NCA and prescription rules
• Legal collections or attorney-firm background

• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.