Front-of-House Service Consultant (Clinic)

Customers bring their problems to your counter at a furniture retail branch in Vanderbijlpark, and leave with answers. If you like clear targets and knowing where you stand, this is for you.

This post is Vanderbijlpark-based, with most of your time spent at a furniture retail branch. Start date: as soon as possible for the right person.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Do SIM swaps and RICA registrations with proper ID checks.
• Log complaints and pass them to the store or branch manager.
• Update customer details and file signed forms for audit.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Call customers when repairs or orders are ready to collect.

• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers
• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching
• Accurate with cash and paperwork

• A Customer Service NQF certificate
• RICA and cellular product knowledge

• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead
• Staff discount on products

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.