Client Service Officer (Municipal Pay Point) – Entry Level

This courier depot counter in Tembisa needs someone friendly who can fix account problems while the queue moves. Good for someone who wants to build a solid track record they can put on their CV.

This post is in Tembisa (Gauteng). Please only apply if you can travel there daily. The first two weeks are spent shadowing someone experienced.

• Track parcels, reissue waybills and arrange redelivery at the counter.
• Do SIM swaps and RICA registrations with proper ID checks.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Book repairs and warranty claims and give customers a reference number.
• Call customers when repairs or orders are ready to collect.
• Greet customers, find out what they need and manage the queue ticket system.
• Upsell contract upgrades, accessories or cover when it fits the customer.

• You can stay polite with a long queue watching
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year
• Accurate with cash and paperwork

• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate

• Staff discount on products
• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.